Your Questions, Answered

What are HerbalBloom Essentials products made from?

Our products are crafted from premium, ethically sourced natural and organic ingredients. We prioritize purity and potency, ensuring that each ingredient contributes to the overall effectiveness and safety of our formulations. We avoid synthetic additives, parabens, and harsh chemicals. You can find a detailed list of ingredients for each product on its respective product page and on our dedicated Ingredients page.

Are your products suitable for all skin types/dietary needs?

While many of our products are designed to be gentle and beneficial for a wide range of skin types or dietary needs, specific product suitability can vary. We recommend reviewing the product descriptions and ingredient lists carefully. For those with allergies, sensitive skin, or specific health conditions, we always advise performing a patch test or consulting with a healthcare professional before use.

Do you test on animals?

Absolutely not. HerbalBloom Essentials is committed to cruelty-free practices. We never test our products or ingredients on animals, and we ensure that our suppliers adhere to the same ethical standards.

How should I store my HerbalBloom Essentials products?

To maintain the freshness and efficacy of our natural products, store them in a cool, dry place away from direct sunlight and extreme temperatures. Ensure lids are tightly closed after each use to prevent contamination and oxidation. Specific storage recommendations might be available on individual product packaging.

How do I place an order?

You can easily place an order directly through our website. Simply browse our Shop page, add desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information. A confirmation email will be sent to you shortly after your purchase.

What payment methods do you accept?

We accept major credit cards including Visa, MasterCard, American Express, and Discover. We also offer secure payment options through PayPal and Apple Pay for your convenience.

How long does shipping take?

Standard shipping within the UK typically takes 3-5 business days. International shipping times vary depending on the destination, generally ranging from 7-21 business days. You will receive a tracking number via email once your order has shipped, allowing you to monitor its progress.

Do you ship internationally?

Yes, HerbalBloom Essentials is proud to offer international shipping to many countries worldwide. Please note that international orders may be subject to customs duties, taxes, and fees levied by the destination country, which are the responsibility of the recipient.

Can I track my order?

Absolutely! Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your package's journey. Please allow up to 24 hours for the tracking information to become active.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you may return the unused portion of the product within 30 days of receipt for a full refund or exchange. Please ensure the product is in its original packaging. For full details, please refer to our Terms of Service.

How do I initiate a return?

To initiate a return, please contact our customer support team at [email protected] with your order number and reason for return. We will provide you with detailed instructions on how to send your item back to us.

When can I expect my refund?

Once your return is received and inspected, we will send you an email notification. Refunds are typically processed within 7-10 business days and credited back to your original method of payment. Please note that it may take additional time for the refund to reflect on your bank or credit card statement.

How can I contact customer support?

Our dedicated customer support team is available Mon-Fri: 9:00-17:00 GMT. You can reach us via email at [email protected] or by phone at +44 20 7946 0958. We aim to respond to all inquiries within 24-48 business hours.

Do you offer wholesale or bulk purchasing?

Yes, HerbalBloom Essentials offers wholesale opportunities for retailers and bulk purchasing options for businesses. Please contact us directly at [email protected] with your inquiry, and our sales team will be happy to assist you.

Where can I find your privacy policy and terms of service?

Our detailed Privacy Policy and Terms of Service are available on our website. These documents outline our practices regarding data collection, usage, and your rights as a customer, as well as the terms governing the use of our services.